Store Policies

 

Crystals Orders:

 

Ordering:

     Wholesale customers please contact us for discount pricing, as this will give you the benefit of the quantity pricing and packaging.

 

Prices:

      Prices quoted are in USD and are subject to change without notice. All prices are subject to applicable taxes.

    Canadian customers:  GST will be added to all orders. PST will be added unless an up-to-date PST number is on file. Additionally, for Canadian customers who wish to pick up their orders and pay when picking up, you're order will be converted to CAD.

 

Discounts:

      We offer an additional discount of 5% for all orders of 5 carton boxes or more.  We also off special discount coupons to our regular customers from time to time.  Contact us for more info.

 

Out of Stock Items:

     If we are out of stock on an item you wish to purchase, if it is part of our regular stock, the item will usually be in stock within 30-45 days.  If it is a special order item we will gladly order it for you.  The minimum quantity for special order items is 500 pieces.  The same lead time applies to special order items.

 

Delivery Service:  (For our local retailers, within a 50-mile radius) 

     Deliveries are usually made one day each week during business hours and are scheduled according to our current routes. There is a nominal delivery charge of $15 for this door-to-door service.

SHIPMENTS:

       Most crystals orders will be shipped via USPS Priority Mail, except for large orders, which will be shipped via Federal Express Ground. Shipping charges will be added to your invoice.

     For our Canadian customers we usually ship via Canada Post Expedited parcel

 

Condition of Merchandise:

       Please note that a 3 – 5% average flaw rate is to be expected with large quantity orders, as it is impossible for us to check each individual crystal. This flaw rate has been figured into our discounted prices.

 

Claims:

       All claims for defective merchandise (over and above the 3 – 5% average flaw rate) must be made within 5 days of receipt of the order.   Merchandise will only be accepted for return in original unused condition.  An RGA (Return Goods Authorization) Number will be issued. This RGA# is valid for 30 days only and must be clearly marked on each carton to be returned. An itemized list of the merchandise and the original invoice number must accompany all returns. An RGA# must be obtained before any Counter Service return is accepted.

 

Restocking Charge:

      There will be a 15% restocking charge for all merchandise returned unless the reason for the return was the fault of Shabby Elegant Designs. Non-stock items are not subject to return. Currently stocked items must be returned WITHIN 30 DAYS.

 

Terms:

      Our current terms are cash (local pick-up only), credit card via Paypal invoice, money order/cashier's check, or  check.

 

Credit:

      Credit may be extended to a firm or individual only after submitting satisfactory trade and bank references including addresses, phone and account numbers where applicable. All information must be furnished in writing and signed by an authorized person.

 

Past Due Accounts:

       No orders will be shipped until all overdue balances are cleared. Overdue accounts are subject to a 1.5% per month finance charge.

 

Returned Checks:

      A $25.00 service charge will be placed on all checks returned to us by the bank for non-payment. Once a check has been returned to us for non-payment, we will no longer honor checks from that individual or firm.

 

Hours:

MONDAY THRU FRIDAY - 9:00 AM TO 6:00 PM

Phone: 425-440-9434

Toll-free:  1-877-556-7460 (Orders, order-related only)

Shipping Times

With few exceptions, we do our best to get your lighting order shipped out within 5 business days after order is placed/payment is received.  Of course, custom lighting orders take longer, usually 6 - 8 weeks after order is placed/deposit is received.  Crystal orders are usually shipped within 3 business days of receipt of payment.

Although we are located in Canada, for our U.S. Customers we ship from our location in Washington, so that shipping costs are kept to a minimum.



Lighting Policies: 

All of our lighting is shipped via Federal Express Ground. 

We do check and test all of our lighting before it leaves our facility, and we ALWAYS ship with insurance in case of damage while in transit.  However, once your package is shipped, we cannot be responsible for transit times or for any damage which may occur in transit.

NOTE:  As a general rule, there are no refunds given on our lighting as they are one-of-a-kind items. However, if there is a defect due to our error, we will do our best to remedy the situation.

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